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Monitoreo Ciudadano de la Carta Compromiso al Ciudadano Procedimiento Conciliatorio
SEÑOR USUARIO: Hacemos de su conocimiento que durante el 2007 se implementó en esta Comisión Nacional la figura de participación ciudadana denominada “MONITOREO CIUDADANO”. Es un mecanismo de participación donde la sociedad civil organizada evalúa y asegura, que la institución está cumpliendo con los compromisos establecidos en la carta compromiso al ciudadano, además de realizar sugerencias en busca de enriquecer la calidad y fomentar la transparencia en los servicios públicos. Para este primer ejercicio se contó con la participación de la Facultad de Derecho de la Barra Nacional de Abogados, A.C., quienes colaboraron en la evaluación y propusieron algunas acciones de mejora para nuestro servicio, sugerencias que ya se implementaron. Lo anterior refrenda nuestro compromiso con la mejora continua y la búsqueda de la excelencia en el servicio. Para mayor información usted podrá consultar nuestra página de internet: www.condusef.gob.mx en el apartado Carta Compromiso al Ciudadano.
Por su atención… Muchas Gracias.
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WWW CONDUSEF GOBMX
•Registro de Usuarios (REUS): si no deseas ser molestado con publicidad y promociones por parte de las Instituciones Financieras en sus prácticas de mercadotecnia, inscríbete en el Registro de Usuarios y dejarás de recibir la publicidad no deseada durante dos años, a partir de 45 días naturales transcurridos desde tu inscripción.
•Calificadores: evaluamos, la calidad de la información que generan las instituciones financieras para dar a conocer, promocionar y formalizar la compra o la contratación de lo que ofertan en el mercado.
•Encuestas: informamos a los usuarios la percepción de la calidad en el servicio de diversos productos y servicios financieros.
•Registro de contratos:
•Simuladores:
usa estas herramientas para saber cuánto te costaría contratar productos y servicios financieros como créditos hipotecarios o créditos automotrices, entre otros.
•Calculadoras:
si quieres saber cuánto vas a pagar por concepto de intereses en tu tarjeta, o si deseas conocer una estimación del tiempo en que pagarás tu deuda, ingresa a nuestra calculadora http://portalif.condusef.gob. mx/tarjetas/index.php y entérate.
¿vas a firmar un contrato y deseas estudiarlo previamente? ¿Perdiste un contrato y necesitas consultarlo? En el Registro de Contratos de Adhesión (RECA) podrás encontrar contratos de operaciones como: •Tarjeta de crédito. •Cuentas de depósito con o sin chequera o tarjeta de débito •Crédito hipotecario. •Crédito automotriz. •Créditos personales y al consumo.
•Diplomado: desde cualquier punto del país, tú puedes tomar vía electrónica este diplomado en cultura financiera que te ayudará a tomar decisiones más informadas.
WWWCONDUSEFGOBMX
0UEDESREALIZAR CONSULTASLLAMANDOAL
DESDEEL$&YÉREA METROPOLITANA OAL
LADASINCOSTODESDE CUALQUIERPARTEDELPAÓS 4AMBIÏNPUEDES HACERLOESCRIBIENDO ALCORREOELECTRØNICO
OPINION CONDUSEFGOBMX
$EFENSORÓALEGAL Si eres víctima u ofendido de algún delito derivado de la contratación de productos o servicios financieros, la Condusef te ofrece, también en forma gratuita asesoría jurídica en materia penal.
$ICTAMEN Agotado el procedimiento conciliatorio, puedes solicitar una opinión especializada para hacer valer tus reclamos. En la Condusef podemos otorgarte un Dictamen que básicamente consiste en la opinión de un experto.
-ESAMES DESCARGA GRATUITAMENTEEN NUESTRAPÉGINA LAVERSIØN ELECTRØNICA DE0ROTEJASU $INERO
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11. Cómo se le conoce a los eventos altamente improbables. 12. Cuál es la ciencia que etimológicamente significa “Leyes de la casa”. 13. Cómo se le conoce al registro de ingresos y a la planeación de los gastos en un periodo de tiempo. 14. Forma de enviar dinero de Estados Unidos a México. 15. Título de crédito que opera en el mercado de valores. 16. Siglas de la autoridad que supervisa a las Casas de Empeño. 17. Operación pasiva que no pueden realizar las Sofomes. 18. Siglas de la autoridad que va supervisar los seguros básicos. 19. Quién se encarga de coordinar el sistema de pagos en el país. 20. Quién calcula la inflación en México.
3/,5#)¼. C I S N E N E G R O E D I Z O S W Y Q
1. Es una de las fiestas más importantes del Cristianismo. 2. Qué significa la etimología de la palabra Navidad. 3. En dónde fue el primer banquete de Navidad en el que se festejó el nacimiento de Jesús de Nazaret. 4. Cómo se le conoce a la Navidad en las lenguas germánicas. 5. Fiesta popular que recuerda el trayecto de San José y la Virgen María para llegar a Belén. 6. Cantos alusivos al nacimiento del Hijo de Dios. 7. Ingreso que se guarda, con objeto de utilizarlo en un futuro cercano. 8. Cuál es la operación bancaria similar al factoraje financiero. 9. Cómo se le conoce a la garantía constituida sobre bienes muebles. 10. Ingreso que se deposita a plazos largos con la finalidad de acrecentarlo.
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01 800 999 80 80 Para presentar reclamaciones es necesario acudir a cualquiera de nuestras 32 delegaciones regionales, a las 3 delegaciones metropolitanas o la delegación central de Condusef ubicada en: Av. Insurgentes Sur No. 762, Col. Del Valle, Delegación Benito Juárez, C.P. 03100, México, D.F. $*8$6&$/,(17(6 !V&RANCISCO)-ADERO.O :ONA#ENTRO !GUASCALIENTES !GS #0 DJVFRQG#FRQGXVHIJREP[ %$-$&$/,)251,$ *OSÏ-A6ELASCO.O0" :ONA2IO 4IJUANA "##0 EFQFRQG#FRQGXVHIJREP[ %$-$&$/,)251,$685 !V"AJA#ALIFORNIA.O %NTRE)GNACIO!LLENDEY.ORMAL 5RBANA &RACC0ERLA ,A0AZ "#3 #0 EFFRQG#FRQGXVHIJREP[ &$03(&+( #ALLEØ0ASEODELOS(ÏROES .O ! "ARRIO3AN2OMÉN #AMPECHE #AMP #0 FDPSFRQG#FRQGXVHIJREP[ &2$+8,/$ "LVD)NDEPENDENCIA.O/TE 0LANTABAJA ,OCALh!v #OL%STRELLA 4ORREØN #OAH #0 FRDKFRQG#FRQGXVHIJREP[ &2/,0$ !V#ONSTITUCIØN.O ,OCAL Y #OL2ESIDENCIALLOS/LIVOS #OLIMA #OL #0 FROFRQG#FRQGXVHIJREP[ &+,$3$6 !V#ENTRAL0ONIENTE.O %SQ0ONIENTE3UR #OL#ENTRO 4UXTLA'UTIÏRREZ #HIS #0 FKLVFRQG#FRQGXVHIJREP[ &+,+8$+8$ !V&RANCISCO:ARCO.O #OL*ARDINESDEL3ANTUARIO %SQ#ALLE'UILLERMO0RIETO #HIHUAHUA #HIH #0 FKLKFRQG#FRQGXVHIJREP[ &'-8È5(= &+,+ #ENTRO#OMERCIAL'ALERÓAS4%# ,OCAL ! 0LANTA!LTA #OL&UENTES DEL6ALLE #D*UÉREZ #HIH #0 MXDFRQG#FRQGXVHIJREP[
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